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From the Login page, select "Forgot Password" after you enter in your email address.

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We need to verify your email address is an email you have access to. Please be sure to check you SPAM or Junk Mail folder. If you still can not find it, please submit a support request.

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We need to verify your email address is an email you have access to. This avoids users from accidentally using someone elses email address and cuts down on fake accounts.

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Yes, we do support Two-Factor Authentication using Authenticator Apps from companies like Google, Authy, and Microsoft.

You can download a supported two-factor authenticator app such as Google Authenticator for iOS and Android or Authy for iOS and Android or Microsoft Authenticator for iOS, Android and Windows Phone.

Other Authenticator apps are available, just make sure the Authenticator you choose supports the "Time-based One-time Password" Algorithm (TOTP; specified in RFC 6238).

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Double check on your Cards Dashboard that you do not see your credits. If not, try to refresh the page to make sure nothing is cached. If you still do not see your credits, please submit a support request.

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Card credits are FINAL SALE and not eligible for return, exchange or refund. Before purchasing card credits, we recommend that you create your card and preview it so you know that the card will meet your team's needs. Please Submit a Support Request if you are unable to apply card credit so we can assist you.

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We do not sell or promote any wristband(s) and/or vendor(s). There are many wristbands readily available online and in sporting good stores. 3up3down Signs is designed to work with any wristband that has a single or triple window design.

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No you do not. 3up3down Signs is "Pay-Per-Use", you pay for a card when you need it without having to be locked into a monthly subscription or make a large up-front purchase. We do offer a 12 month subscription option is available for our high volume users. This is beneficial if you manage more than 30 cards.

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We currently offer five card layouts:

• 54 Cells - 3x3

  The 54 cell card layout is best for teams just starting out with just a few simple signs and for young players that have small wristbands.

• 96 Cells - 4x4

  The 96 cell card layout is best for younger teams that have small wristbands and are starting to use more signs.

• 150 Cells - 5x5

  This is the most commonly used card layout. Good balance between number of signs and ease of finding signs during the game.

• 180 Cells - 5x6

  Good for more advanced teams that more playes and pitches they want to have on the cards. This is simila5 to the 180 - Cell 6x5, but is has the extra row of numbers horizontally. Best used with wristbands that have a taller window.

  There are two options for this grid pattern. The vertical numbers (last called number) can start with 0 and go to 5 or you can have them start with 1 and go to 6. Starting with 1 is easier for players to read, but using number 6 makes it harder on the coach to call numbers with hands/finger.

• 180 Cells - 6x5

  Good for more advanced teams that more playes and pitches they want to have on the cards. This is simila5 to the 180 - Cell 5x6, but is has the extra row of numbers vertically. Best used with wristbands that have a wider window.

• 216 Cells - 6x6

  Good for more advanced teams that more playes and pitches they want to have on the cards. Best used with wristbands that have a larger window.

  There are two options for this grid pattern. The vertical numbers (last called number) can start with 0 and go to 5 or you can have them start with 1 and go to 6. Starting with 1 is easier for players to read, but using number 6 makes it harder on the coach to call numbers with hands/finger.

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Cards are provided in a printable PDF format. It is important to print the PDF at full scale (not fit to page). We recommend Adobe Acrobat Reader (the free version supports full scale printing). Also, most web browsers support PDF viewing and printing.

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We try to maximize the size of the text on the cards and still fit within the layout and dimensions of the cards you defined. If the window size on your wristbands is small it might be best to select a card layout with less cells. The 54 and 96 cell layouts work best for small wristbands. The 150, 180, and 216 cell layouts work best on larger wristbands.

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Cards containing a non-alphanumeric character in a play signal or pitchzone signal will fail to load. Users will see a 3up3down spinner logo on the page that never stops spinning. An update was made on February 5, 2022 to prevent plays and pitchzones from having non-alphanumeric characters. If you have a card that won't open, please submit a support request and we will quickly correct it.

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Please view our self-help training page that will walk you through common 3up3down Signs functionality.